Insurance Enrollment & Financial Assistance

INSURANCE ENROLLMENT & FINANCIAL ASSISTANCE

Need Insurance?

Our Insurance Enrollment staff are here to help! Our bilingual Certified Application Counselors are trained in insurance enrollment. The Insurance Enrollment team assists with applications to MassHealth (Medicaid), Health Safety Net, and Qualified Health Plans with or without tax credits. All services are offed in English and Spanish and our Insurance Enrollment team provides a full range of assistance including: submitting a new application, annual eligibility reviews, shopping on the Health Insurance Marketplace, and educating patients on how to use and understand their insurance plans.

Our Holyoke and Chicopee locations both have walk-in hours, Monday-Friday 8:30AM – 4:30PM for insurance enrollment assistance, which operates on a first come, first serve basis. New applications will not be processed after 3PM.

How to Pay Bill

Pay your bills online with our MyChart Patient Portal. We provide this service to you at no charge so you can access and pay your medical and dental bills conveniently and securely.

Payments can also be mailed to:

HOLYOKE HEALTH CENTER
ATTN: FINANCE DEPT.
230 MAPLE STREET
HOLYOKE, MA 01040

Payments can also be dropped off in-person to our Billing Dept. located on the 3rd floor of Holyoke Health Center, 230 Maple Street, Holyoke.

For questions about your Medical bill, or to pay your bill over the phone, call (413) 420-2855.
For questions about your Dental bill, or to pay your bill over the phone, call (413) 420-2103.

Financial Assistance

Holyoke Health Center provides health care services to all of our patients, regardless of your ability to pay for them. If you do not have health insurance, you can apply for health insurance with one of our Certified Application Counselors in our Insurance Enrollment Department. You may be eligible to receive services on our sliding fee scale. The sliding scale fee application, schedule, and policy are available to download and fill out at your convenience.

Patients that are looking to receive HIV/AIDS services and treatment are also eligible for a sliding scale fee through the Ryan White Program. You can check your eligibility status here.

If you need assistance, please call (413) 420-2200 and choose option 5 to contact our Billing Department.

This facility is a member of the National Health Service Corps.

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call (413) 420 – 2200.