Holyoke Health Center to Reopen Thursday, November 12, With Enhanced Security Measures

All departments will resume normal schedules after the health center received a credible threat earlier this week

HOLYOKE, Mass. — Holyoke Health Center will reopen all departments on Thursday, November 12, 2026, with enhanced safety and security measures in place. The health center received a credible, non-specific threat of gun violence against the organization through its phone system on Monday, November 9, 2026.

All departments will operate on their normal schedules, including medical, dental, pharmacy, behavioral health and administrative services, as well as services for the health center’s tenants.

“The safety of our patients, staff and community is our highest priority,” said Alejandro Esparza-Perez, MD, chief executive officer. “We have strengthened our security measures so that we can safely reopen our doors and continue providing the care our community counts on. We thank local law enforcement for their assistance, and we look forward to welcoming our patients and staff back on Thursday.”

What patients and visitors should know

To protect everyone in our facilities, Holyoke Health Center is enhancing its safety and security protocols and procedures. Beginning Thursday:

Additional security staff will be present at both of our locations.
Each facility will have a single point of entry, at the main entrance, bags will be subject to search.
Patients and visitors must check in on arrival before they are permitted to enter.
Only patients with scheduled appointments will be allowed to enter.
Patients with appointments at the Vision Center must call the front desk number to be admitted to the clinic. Instructions and phone numbers will be posted on the doors.
Medical patients who would prefer a telehealth visit may contact (413) 420-2200 to have their visit changed to telehealth if appropriate.

The safety of our patients and staff is our top priority. We understand these closures are disruptive, and we appreciate the community’s patience. Patients with questions about their appointments can call 413-420-2200 or 413-420-2222.